We will be closed from the 14/12/2018 - 02/01/2018. Any orders placed during this time will be full filled in the new year (2019).

FAQ

Can you cater to my allergy?

We will try our very best to cater to your allergy, please get in touch by either sending us an email with your requirements to info@bakedbyneelu.com or alternatively fill in the contact form here.

Where can I find allergen information/ingredients list?

A full breakdown of ingredients can be found on each specific product page.

Do your products contain nuts?

Please see the ingredients and allergen information for each specific product. Our products do not contain nuts, however they are prepared in a kitchen that contains nuts.

Do your products contain alcohol/are they halal?

Our products are NOT made with alcohol and are suitable for a halal diet.

Are your products suitable for vegetarians?

Yes, all our products are suitable for vegetarians.

What is the shelf life of your products?

Our products have a shelf life of 7-10 days from the date of shipping. Please store them in an air-tight container. They can also be frozen.

Where do you deliver?

We currently deliver to the UK & Northern Ireland. We do not currently deliver internationally.

How much will delivery cost?

We charge £4.95 for standard Royal Mail 1st Class Delivery. 

When will I receive my parcel?

We aim to deliver your order within 48 hours.

Any orders received before 1pm Monday - Friday will be dispatched the following day. If you place your order after 1pm on Friday it will be dispatched the following Monday.

We do not deliver on weekends.

We cannot be held responsible for late standard first class deliveries if the order has been despatched by us on time. The same applies if weather conditions cause a delay.

Can I collect my order?

We are based in Leicester and collection is available free off charge for local customers. Please let us know at the time of placing your order if you would like to collect it.

What is your returns policy?

In the unlikely event that you are not completely satisfied with your products, please let us know as soon as possible what the issue is and we will endeavour to resolve the situation as soon as possible.

If you wish to cancel your order completely, you must let us know by 12pm the same day otherwise your order will be ready to be shipped and you will still be charged.

Do you offer any products other than brownies?

Baked by Neelu is about more than just brownies, we also make cupcakes, cakes and cookies, however for the time being we are launching our store with the option to purchase our brownies only.

Do you cater for events?

We can cater for your party, engagement or wedding, please get in touch with us either via email or via our contact page.